The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
This role is responsible for reviewing moderately complex and occasionally complex Auto Property Damage Demands for insureds and claimants and possibly their attorneys. The individual reviews damage demands, complete CCC One estimates to support related damages, claim timelines in preparation for arbitrations, trials, and commination with a vast group of performers. This role requires a high knowledge of auto technical estimating and vehicle repair procedure knowledge. This work group also handles the countrywide process for Total Loss Right to Appraisal vendor assignments. This individual provides work guidance and direction to fewer senior employees. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention.
This position is a permanent remote home-based worker. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
Key Responsibilities:
• Makes and maintains a connection with the customer by understanding and meeting their needs.
• Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations and decision-making process
• Researches reasonable amounts
• Conducts conferences with involved parties to review, negotiate and settle moderately complex or occasionally complex auto property damage demand claims
• Initiates system generated checks and pays appropriate parties
Preferred Qualifications
- Bachelor’s Degree or equivalent preferred.
- 3 or more years of related insurance claims experience.
- 1 or more years of related auto technical estimating experience.
Notice of Licensing Requirement
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
Notes
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $54,000.00-$85,500.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.