Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About the Role
As an Associate Success Manager, you will be the main external-facing contact for a portfolio of key accounts within the Customer and Partner Success team. Depending on team needs and new business deals, the accounts you manage will may include Associations, Societies, Publications, and Job Board partners. Madgex Success Managers work with our clients in one of two models: we support them in the adoption and implementation of our market-leading proprietary job board software (saas) or we partner with them to develop a trusted and consultative relationship to use our software to drive strategy and maximize the potential reach and revenue of their Career Centers (full-service).
How you will make an impact:
- You are naturally proactive. When you encounter a new issue, it’s important to you to apply what you learn to improve/avoid that issue in the future.
- You act like an owner. We don’t expect you to know or do everything, but we are looking for someone who takes accountability for tracking down or creating the solutions for our customers.
- You have a bias toward action. It can be fun, even feel productive, to try to consider all the possibilities before taking the next step, but we’re looking for a self-starter who pushes his/her/their teammates to act, even with partial information.
- You are hyper-organized. People have asked you for tips on how you manage your time or keep nuanced customer information straight – to you, your approach might feel unremarkable and just what it takes to do your job.
- You can fly at different altitudes. When working with customers, you are concerned with the details of their context and needs, but you also naturally connect the dots to larger trends, actions, or factors for the business.
- You’re an influencer. You have demonstrated your ability to get things accomplished even when you lack authority.
- You get people. You might say your sixth sense is emotional intelligence. You are professional, trustworthy, and empathetic. It’s personally important to you to maintain good relationships with colleagues and customers.
What we look for
- Experience having worked directly with clients in Account Management, Customer Success, Operations, or Business Development roles (4+ years)
- Experience having served as the primary point of contact for accounts or interfaced with external stakeholders in a similar capacity (2+ years)
- A working knowledge, comfort, and experience with tools such as Microsoft 365 (Excel, Sharepoint, PPT, Teams), Google Analytics, CMS and/or CRM systems, Salesforce
- A track record of developing presentations that showcased your effective communication skills, business acumen, and ability to persuade decision makers to act in accordance with your recommendations.
- Experience working in a saas company is a bonus, but not required.
About Wiley
We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.
Target Base Pay Range:
$56,000 – $78,067