As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About you
You speak English at an advanced level (minimum C1).
You have in-depth gaming knowledge and love anything related to video games
You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
You are a fast learner, take initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus.
Technical requirements
A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally
A minimum of 16 GB RAM
A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
An Intel Core i3-10105F or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
A GTX 1050 Ti GPU or better/similar.
2 Monitors with a minimum resolution of 1440×900 and minimum 19″ in size.
A smartphone usable for two-factor authentication that runs at least:
Android 8.0 or newer
Apple iOS 14.0 or newer
What we offer:
The flexibility to work 100% remotely with no wasted commute time and travel costs
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
Innovative digital tools and comprehensive training, with access to our library of online training courses
Various learning and career development initiatives throughout the year
Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few