Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.
We put patients at the center of value-based care.
BENEFITS
Comprehensive benefit options include medical, dental and vision, 401K and PTO.
ABOUT THE CALL CENTER SCHEDULER
Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new & existing appointments for all Upperline Health clinic locations.
This position is based remotely near San Antonio, TX.
WHAT YOU’LL DO
- Answer, orient, and greet patients over the phone in an enthusiastic manner – 100% of work time spent is answering calls and scheduling appointments
- Determine appropriate clinic location and schedule patients into Vision system accordingly
- Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
- Verify if the patient’s insurance requires a pre-certification and begin the referral process
- Maintain professional working relationship with all contacts, both internal and external
- Provide timely responses to all verbal and written inquiries regarding patient accounts
- Respond to voicemails and online requests within 1 hour of the patients’ messages
- Exhibit a patient demeanor and strong customer service attitude at all times
QUALIFICATIONS OF THE CALL CENTER SCHEDULER
- Spanish speaking is REQUIRED
- High School graduate and formal training from a vocational school or equivalent
- 1+ years’ experience in a similar call center or centralized scheduling setting
- Strong written and verbal communication skills
- Ability to multi-task and work under deadlines with urgency
- Knowledge of general medical terminology and managed care functions
- Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams
COMPENSATION
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience