ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tier-2 Customer Support background?
Do you enjoy work-from-home and flexible schedules?
Do you enjoy giving meaningful gifts?
Apply for this opportunity today!
ModSquad is currently seeking experienced Tier 2 Customer Support Representatives to assist customers with order/account and technical issues via inbound phone calls.
Project Hours (All Times Pacific Standard Time):
Monday – Friday: 6 AM – 2 PM
Especially seeking candidates who can self-schedule 6 hours on Mondays between 7 AM – 2 PM PST
Hourly Rate:
To be discussed in the interview phase
Commitment:
20 hours per week
90 days (as needed)
What We Are Looking For:
- Excellent writing and problem-solving skills
- Helpful, polite and smart individuals with a real “Can Do” attitude
- A strong passion for books/storytelling and are eager to share that passion with those you will support (help our users write their story!)
- Excellence at identifying technical issues and communicating those issues (and their solutions) effectively to someone who may not be as tech-savvy as you are
- Tech-Savvy, and able to pick up new tools/software easily
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone that is capable of taking pictures.
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.