Job Details
Description
Are you ready for a career you can BELIEVE in?
Do you have a strong belief in the 2nd Amendment?
Do you support the natural-born right to armed self-defense?
Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe.
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.
Why YOU should Work at Delta Defense!
We are a fun, fast-paced, and rewarding place to work and grow!
Nationally recognized in 2023 as a Newsweek Top 100 America’s Most Loved Workplace.
Top Workplaces USA award in 2022!
Named on Inc. 5000 “Fastest Growing Private Companies” list 11 years in a row!
Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
Position Summary:
Retention Specialists are responsible for speaking with members of the USCCA who are looking to cancel their membership. Through needs analysis, the Retention Specialist will work with current USCCA members to overcome objections and reinstate the value of the USCCA membership. The ultimate goal of the Retention Specialist is to retain the caller as a member and fill any additional needs they may have.
Essential Duties & Responsibilities:
Prevent cancellation of services by offering alternative solutions during inbound calls.
Develop and implement customer retention strategies to increase loyalty and retain business.
Be clear, confident, concise and professional on the phone.
Deepen member relationships through needs assessment.
Ensure consistent follow up with customers as needed.
Coach, mentor and train other teammates as needed.
Skills/Abilities and Education Requirements:
High school diploma or equivalent required.
1 year+ of retention-specific sales experience preferred.
Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
Excellent communication skills with the ability to quickly establish rapport with people.
Strong conflict resolution skills and able to remain calm in stressful situations.
Relentless follow-through and ability to balance multiple priorities.
Possess a high level of professionalism and confidentiality.
Confident, competitive and dependable.
Demonstrates the Core Values of Delta Defense, LLC.
Benefits information can be reviewed at: https://www.deltadefense.com/careers
Starting hourly wage is $20.00 per hour plus commission. Eligible for company incentive plan.
This is a full time 40 hours/week position, 8 hour shifts.
Currently hiring for Tuesday through Saturday or Sunday through Thursday, 11:30am – 7:00pm CDT.
This position can be performed in our beautiful headquarters in West Bend, WI or remotely.