Shift: Monday-Friday, 8:00am-6:00pm Mountain Standard Time.
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
The Customer Service Team Lead will be responsible for supervising the workflow and day-to-day activities of the team. The Team Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Lead must be able to proactively monitor daily work flow and staff productivity while adhering to R1’s key revenue performance and quality metrics.
Responsibilities:
- Assist in establishing and implementing departmental initiatives
- Develop and coach team members in skills and process to promote quality
- Measure and monitor staffing levels, assign duties and responsibilities as appropriate
- Complete performance evaluations, and track time and attendance
- Prepare, analyze, and provide daily, weekly, and monthly productivity metrics
- Facilitate daily stand ups
- Troubleshoot and resolve issues with client concerns with a sense of urgency
- Train and educate staff on new process changes
- Fill in production gaps when needed
- Other duties as assigned
Required Qualifications:
- High School Diploma or GED
- Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook
- Excellent written and verbal communication skills
- Ability to work well independently and in teams
- Good project management skills
- Ability to prioritize, multi-task and work in a fast-paced, high volume environment
- Demonstrates strong leadership qualities and good decision-making abilities
- Positive Attitude
- Must meet performance standards.
Desired Qualifications:
- Revenue cycle experience
- Experience in Epic
- Call Center experience
- Associates degree
- Medical terminology
The US base pay range for this position is $16.16 – $24.79. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
- Comprehensive Medical, Dental, Vision & RX Coverage
- Paid Time Off, Volunteer Time & Holidays
- 401K with Company Match
- Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
- Tuition Reimbursement
- Parental Leave