Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Part Time Customer Service Representative – Stanley Access Technologies, REMOTE
PART TIME – Saturday and Sunday 9:00PM – 7:30AM
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
Customer Service
We are looking for a self-motivated, results-driven team player to fill a remote Customer Service Representative position. The position will provide customer service support by verifying the accuracy of service orders and service requests in a timely manner. Assist customers by ensuring all necessary data is obtained to accomplish these objectives. Ideal candidate to initiate and/or implement corrective action as needed to provide customers with support and achieve corporate and department goals. In addition, this position will support the customer by providing basic product knowledge on routine issues, as well as support Sales and Field operations necessary to meet customer needs and expectations. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
What You Will Do:
Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.
Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data.
Communicate and work closely with appropriate departmental personnel.
Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
Provide back-up support to other group members in the performance of job duties as necessary.
Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers.
Performs duties and responsibilities as described in the provided systems.
Perform other related duties in support of the team as assigned by management.
Work hand in hand with the branches to provide a seamless process for our customers.
What You Need to Succeed:
Able to work 9:00PM to 7:30AM Shift – Saturday and Sunday (Hours worked will be in Eastern Standard Time Zone)
High School Diploma or GED
1-3 years of experience or equivalent work experience
Flexible, cooperative, and proactive
Able to work independently in a team-oriented environment
Ability to make decisions and troubleshoot
Execute tasks in a timely manner and in a remote setting
Detail-oriented
Additional Skills and Preferred Knowledge:
Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
Excellent written and verbal communication skills required
Self-motivated, requires minimal supervision.
Customer service orientated
Ability to handle multiple priorities
Proven knowledge of team development preferred
Ability to work in a deadline driven environment
SAP knowledge
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Generous Vacation and Sick Time
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
The expected Base Hourly Range: $22/hour. The actual compensation will be determined based on experience and other factors permitted by law.