Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here’s why
- It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
- We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
- It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.
Job Details
Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment.
Knowledge, Skills, and Abilities
- Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
- Ability to work effectively in teams and with a wide variety of people.
- An aptitude for evaluating, analyzing, and interpreting information.
Excellent skills in the areas of:
- Customer service
- Investigation techniques
- Organization
- Time management and the ability to multitask
- Verbal and written communication
- Negotiation and reserving
- Problem solving
- Innovative thinking and Continuous Improvement
- Current Claims Adjuster licenses in one or more states preferred but must be able to obtain additional state licenses
Key Responsibilities
End to end property claim handling to include:
- Provide superior customer service
- Investigation and coverage analysis
- Complete estimates using CoreLogic estimating software
- Adhering to estimating best practices
- Manage and collaborate with vendor partners
- Determine appropriate method of inspection
- Conduct virtual inspections (video, AI, etc)
- Examines potential subrogation and identifies potential fraudulent issues.
- Prepares and maintains file documentation
- Negotiates settlement of claims with insureds, claimants and vendors. Discussing and giving updates to insureds, claimants, agents and leadership throughout the process
- Provide input and ideas for continuous process improvement
- Be logged into phone queues to assist customers
- Work CAT hours during storm events or times of high volume as needed
Requirements
- 5+ years in property claims experience required
- 5+ years in customer service and conflict resolution required
- Field and desk/virtual claim handling experience with Wind & Hail claims required
- Catastrophe claim handling experience preferred
- Must be willing to work extended hours during high CAT volume (CAT Pay included)
- Experience with other perils is a plus; otherwise, must be willing to expand knowledge and learning to include other perils beyond Wind & Hail
- Education equivalent to a college degree
- Must be able and eligible to acquire an adjuster licenses in all required states and maintain it as a condition of continued employment
- Estimating experience in CoreLogic (preferred), Xactimate, or similar platform
- Experience working independently and in a fast-paced environment
- Proficient in Microsoft and Google Products
- Must be tech savvy as high end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
- We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability and flexibility.
Benefits & Perks
- Competitive salary, corporate bonus program, equity position in a start-up company
- Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
- Company-paid 12 weeks parental leave policy
- The company fully embraces the “work-from-anywhere in the US” mentality, even before COVID restrictions.
- Paid Time Off
- Fun, fast-paced, startup environment
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.