Description
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?
Primary Responsibilities:
A Customer Support Analyst is responsible for solving customer challenges and issues over phone and via written correspondence. They also train and support our customers to be successful with our platform, act as the point of escalation for software issues, and contribute innovative ideas for features that will improve the user experience.
Requirements:
Passionate about delivering an amazing customer experience
Thrives in team environments
Possesses a strong work ethic
A self-starter with a desire to learn and grow
Loves trying out new apps
Writes clearly and concisely
Likes solving puzzlesand troubleshooting
Enjoys teaching others
Takes pride in their ability to stay organized
Always looking for better ways to get the job done
Desired Skills:
Customer Service experience providing email and phone support
Experience creating help articles or contributing to a knowledge base
Any HTML/CSS experience
Familiarity with Zendesk, Salesforce, Jira, or other ticketing systems
Experience with troubleshooting front-end technical issues
Familiarity with the Second Street Platform is a plus
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.