Description
We are changing the way companies hire employees around the globe but can’t do it without enabling our customers. Our Customer Experience Associates are the first point of contact for support requests from both our customers and their employees. As a Customer Experience Associate, you will be working to add value to our customers through email and phone.
What you’ll do…
Critically analyze and respond to queries from our customers and their employees
Proactively track requests and ensure they are 100% resolved – own your work from A to Z
Ensure customer satisfaction through outstanding customer service
Assist in improving our internal processes and knowledge system
Advocate for our customers internally
What we’re looking for…
Fluency in English written and spoken
3 – 5 years experience in a client facing role in a remote setting
A customer-centric approach to resolving issues
Effective collaborator, able to support other team members
Ability to monitor the progress of your requests and anticipate roadblocks
Show resilience in times of pressure. Startup experience is a plus
A quiet environment for making calls, and a reliable internet connection
What we offer…
As a fully remote and completely distributed team, you can do your best work from anywhere you are the happiest
Merit-based culture with substantial growth opportunities
Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working
Collaborative team culture where everyone’s input is valued
Subsidised gym membership subscription and other benefits
Training and development allowance
Opportunities to get to know some of your colleagues at our offices
Regular virtual events and annual team meetups
*Some benefits may vary due to local law and regulations
Who we are…
is a remote-first HR-tech startup founded in 2020. We offer an all-in-one HR platform to our clients, allowing them to compliantly hire the very best talent anywhere in the world.
WorkMotion is led by an experienced founding team, and backed by some of the most renowned investors globally. You will be part of our incredibly intercultural team, distributed all over this beautiful planet and will have the chance to learn and grow with the company. If you like to roll up your sleeves and go all in, we can do it and build the #futureofwork together! We’d love to see you soon.
No matter what you look like, where you’re from or where you prefer to work, we encourage all to apply. We believe that the more diversified we are, the more we can revolutionize the working world!