locationsUS RemotePlymouth Meeting, PAtime typeFull timeposted onPosted 30+ Days Agojob requisition idR4816
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Join our award winning team!
2023 Awards:
· National Customer Service Association All–Stars Award: Service Organization of the Year.
· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Location
Must be located within the Continental United States
Summary of Role
Our Customer Care Associates play an important role in providing guidance, direction, and supporting our valued members to navigate the health care system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today!
Your Success
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay Rate
Hourly rate starting at $16.00.
Hours/Shift
- This position is full-time (40 hours/week) Monday – Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST).
- It may be necessary, given the business need, to work occasional overtime.
Job Summary
- Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
- Build rapport with callers using a friendly, courteous and professional manner
- Verify/Collect demographics and update systems as necessary
- Determine and execute the best resolution to assist the member based on their needs or requests
- Connect members to appropriate area(s) both internally and externally
- Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
- Perform other duties and projects as assigned by management
Minimum Requirements
- High School Degree or GED required
- Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem solving/issue resolution
- Multitasking skills