Job Type
Full-time, Part-time
Description
Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.
In this role as a Medicare Outbound Sales Agent, you will be working off an auto dialer that makes outbound calls, assisting individuals with their Medicare insurance needs. The Medicare Outbound Sales Agent will handle the first part of the sale and once we get a commitment from the caller that they want to talk with someone further, you will transfer the call to a licensed Insurance agent to execute the sale.
What’s Next?
To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.
Requirements
Must have some telemarketing experience
Must have outbound sales calling experience
Must be a self-starter
Must demonstrate a passion for providing outstanding service
Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
Ability to remain calm under pressure in a fast-paced contact center environment
Ability to pay attention to detail and multitask while navigating through multiple programs and information
Ability to use a computer quickly and accurately
Must possess the ability to remain poised in any situation or customer interaction
Ability to be flexible and handle changes efficiently
Must be proficient in Excel, Word and Outlook Office products
Must reside in USA (we do not hire in California or New York)
Must pass a background check (administered by Direct Interactions if you are selected)
What you will be doing
Conduct sales calls, answering inquiries about our Medicare programs and explaining different benefits and coverage details to potential clients
Identify customer needs and recommend suitable Medicare plans, considering each client’s unique healthcare needs and budget
Maintain an in-depth knowledge of Medicare programs, policies, and regulations to provide accurate information and make appropriate recommendations
Efficiently handle and resolve client concerns or objections, ensuring customer satisfaction and retention
Keep up-to-date records of calls, sales, and note useful information in our CRM system
Meet or exceed sales targets by converting leads and cross-selling or up-selling when appropriate
Pay Rate
$15.00 per hour plus $1.50 per confirmed, successful transfer
Employee position
We are paid biweekly
Shifts
Agent must work 35-40 hours per week (non-negotiable)
Agent will be working between the hours of 10:30 to 7 pm EST Monday through Thursday and 10-6:30 PM EST on Fridays
Training
Orientation Date: Monday September 11, 2023
Orientation Time: 9:00 am EST
Training is one week
Monday September 11, 2023 – Wednesday September 13, 2023 10:00 am EST to 4:00 pm EST
Thursday September 14, 2023 10:30 am EST to 7 pm EST
Friday September 15, 2023 10:00 am EST to 6:30 pm EST
You must be available and present for all days and times of training no exceptions
Employee Benefits
Accrued paid time Off (PTO)
Sick time
Technical Requirements
Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
Operating system – Windows 10 or higher
US based Internet service provider (ISP)
High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
*If you are selected, your offer is contingent upon successfully completing and passing a background check (paid for by Direct Interactions).
*Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.
*There are NEVER any fees associated with applying or working for Direct Interactions.
WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK
Salary Description
15.00