Customer Readiness Specialist

locationsUS-Remotetime typeFull timeposted onPosted 2 Days Agojob requisition idREQ-2023-201

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The Customer Readiness Specialist I will partner with the customer to establish & build a relationship for a successful transition to Operations. The role of the Customer Readiness Specialist requires a positive attitude and ability to judge/anticipate the needs of the customer. The Customer Readiness Specialist will work with the customer on readiness activities throughout the life cycle of the project to help the customer understand their services. The Customer Readiness Specialist will be focused on driving and ensuring customer satisfaction for the project. The Customer Readiness Specialist will also partner with other OSV internal teams to help bridge any gaps for a successful customer transition. 

Essential Functions/Duties/Responsibilities

  • Become an expert in OSV’s Services Readiness Methodology and assure it is used on all customer projects
  • Demonstrate competency and understanding of OSV outsourced services products – Benefits, Payroll, Taxes, Garnishments or Financials
  • Ensure projects are properly planned and monitored
  • Ensure the project(s) meets deliverables on schedule and according to the project scope
  • Be comfortable in conducting customer calls on a regular cadence and explaining OSV BPaaS services in a clear and concise manner
  • Maintain zero customer escalations throughout the life cycle of the project
  • Assist with special projects as needed

Competencies

  • Customer (external) Focused/Responsibilities
  • Leadership
  • Organizational Skills
  • Analytical Thinking
  • Results Driven
  • Good Presentation Skills
  • Good Communication Skills
  • Self- Managing
  • Confident
  • Accountability
  • Integrity
  • Problem Solving
  • Teamwork/Collaboration

Supervisory Responsibility

This role does not have any supervisory responsibilities

Qualifications and Experience

  • High School Diploma required
  • 2 years of customer service experience
  • Experience managing customer projects 
  • Working knowledge/language of the following business areas: Financials, Human Resources, Benefits, Tax and Payroll

Preferred Skills

  • Some college preferred
  • Workday knowledge preferred

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