About the team:
The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers. Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed. The result is a world-class customer experience that builds trust with our buyers and sellers worldwide.
In this role you will:
Resolve customer support issues with the utmost patience and by adhering to company policies
Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
Troubleshoot technical issues related to our mobile apps and website
Maintain a position of trust and responsibility by keeping customer information and interactions confidential
Be flexible to carry out other assignments as they come up
We are looking for:
Passion for sneakers, technology and helping others succeed
Experience delivering customer focused solutions to meet customer needs
A quick learner, a self-starter, able to work independently, and you’re willing (and able) to handle the pressures of an increasing level of responsibility
Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
Must be a team player who is able to make independent decisions based on established guidelines
Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
Must have reliable wifi
Highly organized with demonstrated attention to detail
Must be available to work one weekend day per-week
Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, and holidays, to meet business needs
Must be available to work pacific time hours
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range:
$15.77—$19.71 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.