Vail Resorts
Job Summary:
The Housing Senior Specialist is responsible for furthering the Employee Housing strategy and vision, working in alignment with the Housing Operations Manager. This position will spend significant time within StarRez maintaining our housing database. They will oversee development of Employee Housing processes, direct both internal and external communications and marketing initiatives, manage project coordination and deliver on enterprise-wide business needs, in service to creating an Experience of a Lifetime for employees living in Employee Housing.
Job Specifications:
- Shift & Schedule Availability: Full Time / Year Round
- Outlet: Corporate
- Other Specifics: Remote
- The expected range is $50,000 – $56,000
Job Responsibilities:
- Serve as a power user and database administrator for the StarRez Housing Database system and provide support to Housing Teams through auditing, reporting, and problem solving for employee and residents to support the residential employee experience
- Manage and deliver standardized, best-practices, across the enterprise by collaborating with internal and external stakeholders to create policy and process alignment based on an enterprise-wide strategy
- Develop and direct an ongoing, robust training program for the Employee Housing team through creation of scalable, best-practice strategies for in-person and remote training and development
- Support day-to-day operations of the housing portfolio, bed allocations, bed offers and placement, revenue management, and performance metrics
- Own the creation, revision, and publication of the Residential Experience Guide, Employee Housing Policy manual, and Emergency Procedures manual, to include policy interpretation, alignment, and development enterprise-wide.
- Accountable for internal and external marketing and communications for Employee Housing Department including – but not limited to – website oversight and content development, development and implementation of communications strategic plans, Housing COE Program & Service Now Support, and the creation and maintenance of Knowledge Base Articles for Employee Housing
- Maintain excellent resident and employee relations through proactive and/or responsive service as necessary
- Lead and participate in regional and department-wide meetings and trainings, as necessary
- Direct the Employee Housing COVID-19 SOPs and response, including oversight of the EH COVID-19 testing process, collaborating with various stakeholders (ER, local Housing teams, etc.) to oversee isolation and quarantine protocols are properly implemented and managed
- Manage relationships with outside contractors and vendors to Vail Resorts standards & expectations.
- Other duties as assigned.
Job Qualifications:
- University/College Degree preferred
- 2+ years’ experience in StarRez or similar Room Management Software
- 2+ years’ experience in employee training or similar experience
- 1+ years’ experience in marketing and/or communications or similar experience
- 1+ years’ experience in process development, project management, or in supporting large scale project development or similar experience
- Valid Driver’s License
- Proficient computer skills, especially Excel, Teams, and PowerPoint
- English strong written and verbal mandatory
- Spanish & French preferable
Preferred:
- Demonstrated experience in curriculum development, presentation, facilitation, and training of both large and small groups of employees, ranging from entry level employees to senior level administrators
- 1+ years’ experience in property management, housing, or similar experience
The expected range is $50,000 – $56,000. Actual pay will be adjusted based on experience.
The perks include a free ski pass, and a set of benefits including…
- Medical, Dental, Vision insurance, and a 401(k) retirement plan
- Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
Reach Your Peak at Vail Resorts. At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.