Job Description
Symetra has an exciting opportunity to join our Finance team as a Associate Customer Operations Representative!
About the role
You will be processing changes to our in-force Life Insurance products. If you like processing information and providing customer service, please apply!
What you’ll do in this role
You will assist with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
Process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy.
Required to document detailed and concise notes on all interactions
Periodic outbound calls to assist with specified transactions and clarity.
What we offer you
“If you want to invest in yourself and build a career, this is a great place to work. If you don’t want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. – AVP Internal Sales, Training and Development
“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. – Actuary III
“Symetra values learning. Symetra has so many resources – whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. – Financial Reporting Lead Senior Analyst
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview opens a pdf file
Compensation
Salary Range: $21.00 to $25.71 plus annual incentive bonus