REMOTE /CLIENT OPERATIONS – PROVIDER SUPPORT SPECIALIST /FULL-TIME/ REMOTE
We are currently seeking an experienced Provider Support Specialist to join our inbound call center.
This position is fully remote, but you must live in one of the following states:
CO, DC, FL, GA, IL, IN, KS, KY, MA, MD, ME, MI, MO, NC, OH, OK, PA, TN, UT, VA, WI
Starting Pay is $15.00 per hour
A day in the life:
Take inbound calls in a fast-paced call center.
Provide a professional and helpful attitude to all callers and quickly develop rapport with customers over the phone.
Contact providers via outbound phone calls, faxes, and emails, as needed.
Demonstrate strong telephone communication and etiquette skills.
Use professionalism/courtesy when representing Verisys in all external communications to healthcare provider offices (phone, fax, email).
Evaluate information and answer provider questions related to credentialing.
Maintain composure during moments of stress and always maintain a helpful disposition.
All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.
Other duties as assigned.
What we’re looking for:
Proficiency with using computers (keyboard, mouse, headset, multiple monitors).
Proficiency working with G-Suite/Google Workspace.
Experience with credentialing or healthcare operations, and/or knowledge of HIPAA, NCQA, or URAC is a plus.
Must be detail-oriented and have critical thinking skills.
Must have excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Must have excellent verbal and written communication skills with ability to convey information in a clear, focused, and concise manner while following proper grammar rules.
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.
Demonstrate strong influencing and closing skills.
Other Requirements:
Can pass a drug test and criminal background check
Must have high-speed internet.
Must have a quiet, dedicated workspace free from distractions.
Education: High school diploma or equivalent
Schedule Requirements:
Must be able to train 8:00 AM – 6:30 PM EST
After training you will be assigned an 8-hour shift between 9:30 AM – 8:00 PM EST
$14 – $15 an hour
Awesome Benefits:
Starting Pay is $15.00 per hour
Amazing medical, dental, vision plans – with little or no cost to you
Generous Paid Time Off
11 Company Paid Holidays per year
Short-Term and Long-term Disability & company paid Life Insurance
401(k) Plan with generous Company Match (100% vesting from day 1)
Tuition Reimbursement Program