Chainalysis
The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.
The Customer Support Associate supports the Chainalysis platform and applications throughout their lifecycle. The ideal candidate will be detail-oriented, have the capability to configure and manage cloud-based software, and is passionate about advocating for optimized business processes. To be successful, the Customer Support Associate will utilize skills in written communication, software configuration, technical troubleshooting, and time management.
In one year you’ll know you were successful if
- You have provided the timely configuration and deployment of the Chainalysis platform with a focus on an exceptional customer experience
- You have partnered with leaders in Customer Support, Customer Success, Revenue Operations, and Sales to execute as well as improve our order fulfillment and account management processes
- You have responded to customer inquiries regarding the Chainalysis platform and have ensured the customer finds a satisfactory solution.
- In partnership with the Chainalysis Legal team, assist in moderating our Chainalysis Community platform to ensure that all posts meet our community guidelines.
A background like this helps:
- Familiarity configuring and managing cloud-based software
- Familiarity with asynchronous communication platforms like email, Slack, and Microsoft Teams
- Excellent written communication skills
- Attention to detail, especially with regards to software configuration
- A desire to build a career in the exciting Web 3, blockchain, and crypto space
- A desire to advance in a Customer Experience organization
This job listing may cover more than one job level. To provide greater transparency to candidates, we share base salary ranges for all United States based job listings. We set standard base salary ranges for all roles based on function, level, and location, benchmarked against technology companies. Individual pay decisions are based on a number of factors, including qualifications for the role, relevant work experience, skillset, internal equity, and other factors, consistent with applicable law. The salary range for this position is dependent on where you live within the United States. Chainalysis maintains two pay zones: Zone 1 includes team members in the New York City metro area and team members in the San Francisco Bay Area. Zone 2 encompasses all other parts of the United States. The salary ranges are:
Zone 1: $45,000 – $55,000 – $70,000
Zone 2: $38,000 – $50,000 – $62,000
Base salary is just one part of our total rewards package which additionally includes equity, performance bonus or commissions for eligible roles, and competitive benefits. This position is ineligible for visa sponsorship.
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.