Labcorp
Recognized as one of Forbes 2021 World’s Best Employers and named to Fast Company magazine’s list of 2021 Most Innovative Companies, Labcorp Oncology’s Medical team is seeking a Client Support Coordinator to support patients and clients utilizing tests in the Labcorp Oncology precision medicine portfolio and optimize the client experience.
Labcorp Oncology believes in harnessing science to improve health and the lives of people with cancer. Over the last 25 years, Labcorp has played a historic role in launching some of the hallmark diagnostic testing for the treatment of cancer, including HER2, PD-L1, EGFR, BRAF, ALK, RET, and others. Our work environment is fast paced with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of healthcare and the patient experience. We are looking for like-minded individuals to join our team.
The Client Support Coordinator is a versatile role with many touchpoints throughout the customer experience. This role is essential to delivering prompt attention to client and internal team needs, ensuring a seamless experience every time a customer interacts with Labcorp Oncology assays and Medical team.
Essential Duties:
- Receive, respond to and triage client inquiries in a timely and accurate manner.
- Answer phone calls, emails and faxes.
- Daily communication and interaction with clients to provide case updates.
- Facilitate client and case specific special handling scenarios.
- Partner with team to support work flow including order entry, report delivery and information requests.
- Data entry into order and CRM systems.
- Track and follow-up on cases in CRM.
- Contribute to and support ongoing customer improvement initiatives.
- Proactively identify and address potential areas of concern.
- Communicate with management regarding potential issues and address customer pain points.
- Support partnerships within the organization for new test/profile launches to ensure team readiness.
- Contributes to a culture of continuous improvement, working with team to learn from root cause analysis of complaints and customer feedback.
Minimum Qualifications
- 3 years of experience in related field customer support and project coordination.
- Highly customer focused, motivated and outcome driven.
- Exceptional communication and problem-solving skills.
- Ability to multitask and respond positively to new and unusual situations.
- Strong Excel and PowerPoint abilities.
Preferred Qualifications
- B.A./B.S. or equivalent years of experience
- Experience in the oncology field
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.