Description:
Do you enjoy researching and identifying ways to help people save money? Are you interested in learning more about healthcare and benefits? We are hiring Customer Care Coordinators who will support Benefits Verification insurance claims for customers who need help in finding affordable payment options for high-cost medications. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. We offer paid training, health benefits for you & your family, the opportunity for professional growth, and many more employer perks. Interested? APPLY TODAY!
RESPONSIBILITIES:
Answer Inbound Calls from Customers and Address Questions & Concerns
Provide Information About Their Insurance Coverage & Benefit Plans
Make Outbound Calls to Customers, Insurance and/or Doctor’s Office as Needed to Verify Benefits
Resolve Concerns to Simplify Their Healthcare Experience
Navigate Through Multiple Computer Applications with Speed & Accuracy
Ability to Adjust Schedule as Needed When Volume of Work Business Needs Change
WORK AT HOME REQUIREMENTS:
High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
Must Live in ALABAMA or the following states to be considered: AL, FL, GA, OK, NC, SC, TX, UT, VA, and MD (most counties)
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
18+ Years Old & High School Diploma/GED
Professional Positive Attitude & Courteous Telephone Etiquette
Full-Time Schedule Availability to Meet Business Needs (may include weekends)
Willing to submit a Drug Test and Background Check
BENEFITS & PERKS:
$15 Hour
Benefits Eligible After 60 Days
Access Up To 50% Of Your Pay Immediately After Your Shift
Health Insurance (Medical, Dental, Vision) & Other Benefits
Pet Insurance
Paid, Virtual Training
Remote Work Environment
Opportunity for Professional Development
Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.