locations
Remote – USA
time type
Full time
posted on
Posted 11 Days Ago
job requisition id
JR14615
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Nurse Member Advocate is an integral part of a cross-functional clinical team comprised of physicians, nurses, medical assistants, pharmacy technicians and support staff that facilitates the 24/7 delivery of whole person healthcare, ensuring the optimal use of internal and external, diverse health care resources to improve health outcomes.

The nurses are responsible for care delivery in all Teladoc service lines focusing on ensuring the highest clinical quality, as well as member and client satisfaction.

Essential Duties and Responsibilities

Works in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.
Serve as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service lines
Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history and directs members to most appropriate service line; sets appropriate member expectations for each process
Resolves prescription issues related to episodic care within established protocols and turn-around times
Maintains his/her own availability within Outlook for scheduling of member visits and all follow ups
Utilizes the company’s proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate, both internal and external
Conducts member health coaching and provides treatment decision support service via printed educational materials and videos
Uses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plans
Provides clinical support and guidance to support staff regarding case related inquiries
Ensures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service delivery
Is accountable for meeting service standards for speed of case progression, overall quality, and member satisfaction
Support additional projects as needed
Qualifications Required for Position

Active Registered Nurse license
BSN Preferred
5 years recent experience in the acute care setting preferred
Med-surg background preferred
Quality driven with a focus on flawless customer service
Strong clinical knowledge base
Excellent written and verbal communication skills
Outstanding team player & strong interpersonal skills
Bilingual-Spanish Speaking a plus
Strong organizational skills and the ability to multitask with ease
Ability to work independently but recognize when escalation is warranted
Proficiency using technology and software including Microsoft Word, Excel, Outlook
Ability to work evenings, weekends, and holidays based on business needs
The base salary range for this position is $80,000 – $90,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.