American Red Cross
Job Description:
Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.
What’s In It For You?
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
· Medical, Dental Vision plans
· Health Spending Accounts & Flexible Spending Accounts
· PTO
· 401K with 4% match
· Paid Family Leave
· Employee Assistance
· Disability and Insurance: Short + Long Term
· Service Awards and recognition
Remote / WFH
SHIFT: Variable Schedule
Pay: $15.50 per hour, plus incentive
Recruit prospective blood donors from a variety of sources by direct to donor facing and telerecruitment with individuals to make donation appointments. Serve as lead recruitment presence for a fixed site. Contact active, lapsed, platelet and occasional whole blood donors to increase the frequency of donations and increase the number of donors at fixed sites to meet the collections goals. Identify donors who can be converted to platelet, plasma, or Power Red donations based on blood type and donation history. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Coordinate reminder calls, follow-up, logging of data, maintenance of records and special projects to achieve established goals.
Click on the link to learn more about (Apheresis)platelets donations:
Qualifications
- High school diploma or equivalent required.
- Minimum one year of telephone and customer service or telemarketing experience required.
- Sales experience preferred.
- Experience meeting sales quota preferred.
- Face to face experience preferred.
- Outbound calls experience preferred
- Computer experience, excellent customer service and problem-solving skills required.
- Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.
- Experience with making sales quotas preferred.
Responsibilities:
- Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation.
- Schedule appointments to ensure maximum number of donors are scheduled each day.
- Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
- Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
- May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff.