Responsibilities:
This is a rare chance to have a significant personal impact in changing the lives of people and communities dealing with the effects of addiction. In this role, you are responsible for engaging with individuals who may be struggling with substance use disorders and helping them understand the whole-person care and individualized support that Eleanor Health provides so that they can decide whether Eleanor is right for them. Through these interactions, you will lay the foundation of trust and understanding that lets them know that Eleanor Health is there for them when and if they need us. You will also help guide them to the appropriate Eleanor Health services if they choose to seek our help.
This role will report to Eleanor’s Access Team Supervisor. Specifically, you will be asked to:
Understand Eleanor Health’s care mode and be able to communicate it’s value in a clear, compassionate and non-judgmental way
Understand how insurance works, including the plans our patients have, and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
Field inbound communications (phone, email and chat) inquiring about the nature of Eleanor Health’s services, qualify patients for Eleanor’s care, and schedule them with the appropriate appointments in EMR.
Facilitate successful telehealth by performing virtual intakes, helping set up Zoom, communicating with members to remind them about upcoming telehealth sessions and coaching them on accessing their sessions.
Collaborate in-person and online with other care team members to facilitate the enrollment of new members to Eleanor Health, including making appointments, verifying insurances and collecting co-payments
Outreach to individuals identified as having Substance Use Disorders to establish a relationship and let them know about Eleanor’s services or additional conversations as appropriate
You’ll be a good fit if you:
Have 3-4 years of customer facing experience, preferably in a healthcare setting, particularly behavioral health or substance use treatment
Are highly empathetic, non-judgmental, open-minded and resilient
Are experienced and comfortable using technology such as computer telephony & EMR software to document patient interactions & schedule patients for appointments
Build trust quickly and can translate complex concepts such as insurance and care into easily understood conversations that put potential patients at ease.
Have strong interpersonal communication skills, written communication skills, and active listening abilities
Are highly motivated and self-directed with the ability to toggle between phone calls, documentation, and collaboration with other team members
Enjoy working in a fast-paced, collaborate environment
Are currently authorized to work for any US employer
Spanish Speaking preferred
Hours (11:30 am – 08:00 pm EST)
Compensation & Benefits
The target compensation range for this position is $20/hr – $22/hr . The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.
Eleanor Health offers a generous benefits package to full-time employees, which includes
Flexible time off that includes 80 annual hours of PTO accrued monthly + 10 wellness days granted on day 1 – unplug, relax, and recharge!
9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
Wellness Days – In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
Fully covered medical and dental insurance plan, with affordable vision coverage.- We are a health first company, and we strive to make our plans affordable and accessible
401(k) plan with 3% match. We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
Short-term disability- We understand that things happen, we want you to feel comfortable to take the time to get better.
Family Medical Leave- Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that they or a family member/significant other might be facing.
Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility they deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
Mindfulness App Reimbursement
1 year subscription to TalkSpace
Paid Membership to Health Advocate, One Medical, and Teladoc