Offer best in class travel consultation for a dedicated Travel Leaders Corporate client. Quote and book accurate domestic & international air, car and hotel reservations. Additional duties include but are not limited to ad hoc client requested administrative tasks, reports and analysis.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.
Monday -Friday rotating 8AM 5PM EST and 11AM to 8PM EST. Must be flexible for other shifts.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Responsibilities
Service inbound corporate travel requests in a virtual environment.
Deliver extraordinary customer service to onsite passengers and their administrative staff.
Greet all clients warmly and with enthusiasm.
Must exude an impeccable professional demeanor at all times
Must be comfortable servicing and interfacing with C-level executives and their administrative staff
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity – measured by transactions per month
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.
Qualifications
Must be proficient with Sabre and pass a Sabre GDS assessment
Typing speed of at least 50 WPM
Must be proficient with both international and domestic destination Geography
Fluent with Microsoft office suite including Excel and Outlook
5+ years Corporate Travel selling experience
5+ years Customer service experience, preferably in the travel industry
Exceptional/above & beyond, proactive customer service approach
Ability to handle multiple complex requests simultaneously and seamlessly
Comfort and experienced working with C-level travelers
Ability to retain and proactively obtain travel preferences
Perform unique requests with the utmost professionalism
Excellent travel industry knowledge
Mastery in Sabre GDS
Specifically: GDS formats, short cuts, enhancements, pricing
Corporate travel experience required
Expert in international travel bookings and process
Exceptional communication skills both written and oral
Outstanding attention to detail
Leadership Abilities:
Has strong understanding of own skill set and development opportunities
Takes direction, offers suggestions, and asks for appropriate guidance when applicable
Demonstrates exceptional team work
Proactively offers support when ability matches need
Acts as a leader among peers
Thanks peers for support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle most difficult situations
May seek minimal guidance, but generally has solution at hand
Able to support peers in decision making
Knows when to escalate to a leader
Strong understanding of key TLC initiatives and employs strong change management skills consistently
Job ID2023-2707 DivisionTravel Leaders Corporate # of Openings1 CategoryTravel Agent MaxUSD $36.62/Hr. MinUSD $19.55/Hr.