Randstad
Job details
Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? As a Remote Order Management Specialist, you will support our trade partners, consumers, and internal process partners via phone, email, or other technology for Whirlpool Consumer Services.
Daily responsibilities include delivery scheduling, inbound and outbound calls, helping consumers resolve issues, providing basic account or order information, and placing orders while ensuring consumers are fully satisfied when the call is completed.
Responsibilities
- Must be willing to work a 40 hour schedule. Our ideal candidate will be available M-F between the hours of
- 7am-7pm EST. We are proud to offer competitive compensation at $14.50 per hour.
- Communicates and coordinates with other departments and partners in order to fulfill customers’ needs.
- First point of customer contact for general inquiries, like product availability, pricing, shipment scheduling etc.
- Builds and maintains business relationship with clients by providing prompt and accurate service, so as to promote customers loyalty.
- Receive orders via phone, e-mail, and databases, and enter orders into the system.
- Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation, sample request and loading requirements, and order confirmation.
- Forecast, gather, input and coordinate inventory activity data to accurately reflect product movement and ensures product availability for future orders/shipments.
The essential functions of this role include:
- working in a smoke free environment
Skills
- SAP (1 year of experience is preferred)
- dual computer screens
- Appointment Scheduling
- inbound and outbound calls
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Location: Knoxville, TN