Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Class Start Date: March 20, 2023
Shift Requirements:
Discover Home Loans hours of operation: 8:00am – Midnight (EST) Monday – Friday with weekends.
1 – 3 weekends per month 9:30am – 6:00pm (EST) and adjusts with Daylight Savings Time
Start Times Available: 9:00am (EST), 10:00am (EST), 10:30am (EST) and 12:30pm (EST). Monday – Friday with weekends as assigned.
Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 8 holidays per year)
Medical/Dental/Vision/Life Insurance
Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
401K with company match and fixed contribution
Employee Stock Purchase Plan
Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)
Opportunities to volunteer in the community
Development groups and training
If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.
What You’ll Do
Collect minimum submission documents that can be reviewed before moving to next step.
Communicate with borrowers via phone or in writing regarding updates or, to gather additional documentation necessary to move loan forward.
How You’ll Do It
Collect documents required to render an initial credit decision.
Validate data entry points and issues required loan disclosures.
Handle customer inquiries on account status and requirements, triages technical questions.
Pre-qualify customer loan inquiries.
Review and request data to adhere to regulatory requirements.
Qualifications You’ll Need
The Basics
H.S. Diploma or GED
In lieu of education, 2+ years of experience in Customer Service or mortgage related position
Bonus Points If You Have
1+ years of experience in Customer Service or mortgage related position
2+ years of document collection experience
2+ years of mortgage lending experience
Individuals in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in DISCOVER FINANCIAL SERVICES sole discretion, under Reg. Z, prior to acting as a loan originator in any capacity, with access to consumer credit transactions secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.