Ventra Health
Job Summary:
The Patient Services Specialist – Bilingual is responsible for assisting patients in a customer service setting. Patient Services Specialists are expected to complete work on time as assigned by the Revenue Cycle Manager (RCM) Manager.
A Patient Services Specialist must comply with applicable laws regarding billing standards and be able to operate in a team- oriented environment that strives to provide superior service to anesthesia providers throughout the country.
Responsibilities
Essential Functions and Tasks:
- Assist incoming calls from patients, insurances, law offices to provide excellent customer service
- Process credit card payments
- Provide patients with current balance
- Obtain new insurance from patient or insurance for RCM billing
- Complete work lists by assigned due date
- Properly notates patient accounts
- Research patient accounts when phone call requires it
- Take appropriate actions in Billing Software
- Answer telephone according to team requirements
- Meets daily production goals as assigned by management
Qualifications
Education and Experience Requirements:
- High School Diploma or GED
- Bilingual Spanish
- One year in medical customer service field
- Basic written and verbal communication skills
- Ability to make decisions in a timely fashion that are sound, accurate and supported by the reasoning and inclusion of appropriate people
- Must be able to interact well with all kinds of people on the phone
This job can be performed remotely anywhere in the United States with the exception of California, Colorado, or New York.”