Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Position Summary:
Trupanion is looking for a motivated and success-driven sales professional to join the Mid-Atlantic & PacWest inside sales and experience team! This person will play a fundamental role in driving growth and engagement with hospitals that are using Trupanion to enhance the experience of our mutual clients and that have a desire to further grow their insured client base. Success in this position requires proactive and reactive approaches in supporting and motivating veterinary teams to influence growth in client awareness and increase client experience through our vet portal.
While our Territory Partners, in the field, develop new relationships with hospitals, this role will provide a critical extension to their efforts, ensuring and maintaining well-rounded support, engagement, and follow-through with these bought-in hospitals. This allows the Territory Partner to continue to bring on new hospital relationships, while continuing to grow and provide top-tier support to already on-boarded hospitals with their experience specialist counterpart.
An Experience Specialist is only assigned to hospitals that have been kicked off to leverage Trupanion resources within a specific region(s) to reinforce and enhance that initial onboarding and expand to consistent growth. The function of sales and support provided by this role is done exclusively over the phone and consists primarily of proactive outbound touchpoints to hospitals and inbound support calls from hospitals.
Additionally, this role will be tasked with some outbound sales calls to hospital clients on an active insurance offer to aid in conversion leading to a continued policy with Trupanion.
This role is a call center type role, requiring active availability in a call queue. This role is remote/work from home eligible.
Key Responsibilities Include:
As a Partner Experience Specialist, you are responsible for the growth, experience, and support of your assigned hospitals, which include:
Engaging hospitals to educate more of their clients on the value of medical insurance for their pet, measured through the issuance of Exam Day Offers through our vet portal
Training and coaching hospital staff on how to have impactful conversations with their clients on cost of care and the value of direct payment
Educating Pet Parents on the value of continued coverage for the life of their pet, measured by Exam Day Offer enrollments that go beyond the first 30 days
Maintain and grow enrollments within assigned hospitals through:
Connecting with key roles within the veterinary hospital on a regular cadence to discuss individual hospital performance, the over-all value of that performance to the hospital, and provide support for any challenges and/or concerns
Building and maintaining long-term relationships
Collaborating with Territory Partners to achieve growth within these hospitals.
Providing refresher and new-hire training for supported hospitals
Calling hospitals on a regular cadence to increase usage vet portal for mutual claiming clients
Promoting the value of the Exam Day Offer to hospital staff, and providing reporting on successes and opportunities missed
Calling Pet Parents from assigned hospitals on an active offer to convert to continued coverage for their pet
Full support of your hospitals through:
Handling inbound support phone calls, emails, and chat.
Researching and resolving complex concerns, including questions on policy, coverage, and claims.
Supporting hospitals with usage and basic troubleshooting of our hospital integration with vet portal.
Other skills that you will need to be successful in this role:
Ability to partner and collaborate well in cross-functional teams
In depth understanding of the full lifecycle of a sale
Strong understanding the Trupanion product, and its value to both pet parents and veterinary hospitals
General knowledge of roles within a veterinary hospital and how veterinary hospitals operate
Strong ability to influence a variety of people without direct authority
Independent motivation to grow assigned book of accounts
Experience:
2+ years experience building and maintaining long term client relationships.
2+ years experience with direct sales to drive new business.
Proficient with Microsoft Office Suite, including fluency with Excel, Word, Outlook, and PowerPoint with preferred exposure to CRM Platforms.
Skills, Knowledge & Abilities:
Entrepreneurial spirit that is motivated by lucrative sales compensation
Deep analytical capabilities to communicate and showcase assigned accounts the metrics of their performance
Strong communication to drive strategic influence without authority
Ability to learn, adapt, and adjust quickly in an ever-changing, fast-paced environment
Strong presentation & communication skills (written & verbal)
Compensation:
The pay for this position is $22.00 an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for monthly bonuses based on individual or team performance.
Trupanion may also provide Restricted Stock Units, which vest over 4 years
Benefits and Perks:
Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
About Trupanion:
We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Trupanion Team DNA:
At Trupanion, we achieve great things together when we are:
Caring: We are kind to each other and assume positive intent.
Collaborative: We work together to achieve company goals (we not me).
Courageous: We are determined, take risks, and make bold moves.
Curious: We seek new information to continually better ourselves and our work.
Honest: We believe candid communication leads to successful teamwork.
Inclusive: We welcome and value all people and perspectives.
Nimble: We readily adapt and evolve in pursuit of progress and innovation.
For more information about Trupanion, visit http://trupanion.com/about
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.