Remote, USA
Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
The Facilities Service Representative is responsible for servicing clients by answering incoming calls, creating and dispatching facility service requests! Depending upon the severity of the request the CRS may also be responsible for following up to ensure completion of the request.
This position reports directly to the Manager of Facility Services and will be a Remote, WFH US position.
How you’ll make a difference:
Ensure telephones are answered timely to meet client requirements
Communicate effectively in a positive and pleasant manner
Process all work requests per account procedures
Ability to produce all monthly, quarterly, and annual reports to assigned clients in approved format
Check all Critical and Priority 1 requests prior to end of shift daily.
Perform 100% callbacks on Critical, Priority 1 & 2 created work requests
Perform callbacks on Priority 3 & 4 created work requests as time allows.
Monitor completed work requests and correct information if necessary
Other duties or special projects from time to time as required
What you bring to the table:
High school graduate or equivalent…advanced coursework preferred
Ability to effectively write and communicate in the English language
Type a minimum of 45 words per minute
Working knowledge of computers
Basic understanding of Microsoft Office’s suite of programs (word, excel, outlook, etc.)
Ability to enter data within system and view same for allotted work hours
Ability to focus and manage competing priorities based on inbound call volume and duties assigned.
Ability to effectively work with others in a team environment
Ability to clearly articulate client requests to service providers in the field
Ability to arrive at scheduled times and be ready to fulfill duties
Preferred Skills/Experience:
Bilingual language skills are a plus
Familiarity with facility maintenance or real estate is a plus
Please Note:
This job does not require travel domestically or internationally,
This position requires a quiet, distraction free work environment.
This is a part time, non-exempt opportunity.
The role is a Temp-to-Perm position with a 90-day probation period – benefits may be available once probation period is completed.
Relocation will not be considered for this position.
At this time, visa sponsorship is not available.
The hourly range for this position is $15.96 – $29.62.
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
ABOUT ACCRUENT
At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.
We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.
Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.