Veho
About The Role
The starting hourly pay for this role is $15.00. The pay range is subject to the discretion of the Company.
The Client Support Associate will be responsible for managing and resolving inquiries and issues from clients in a timely and professional manner. This will involve communicating with clients via Slack (30min SLA), email, Zendesk, and utilizing Twillio Flex, as well as internal proprietary tools. The Client Support Associate will be expected to have a strong customer service orientation and the ability to build and maintain relationships with clients, and internal support and operations teams.
Responsibilities Include:
- Responding to client inquiries and issues via Slack, email, and Zendesk
- Communicating with clients via Slack (30min SLA), email, Zendesk, and utilizing Twillio Flex, as well as internal proprietary tools.
- Assessing the service needs of clients and connecting them with the appropriate response or associated teams
- Leveraging client-related resources
- Understanding specific client needs
- Assessing client issues and providing recommendations to resolve problems
- Ensuring that each client receives the necessary services and following up to ensure ongoing service needs are met
- Building and maintaining good relationships with clients to maintain customer base
- Flagging any issues to ensure there are no gaps in client support
What You Bring:
- Customer Service Experience
- Zendesk Experience
- Business-to-business support Experience