About Us:
Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”
About the Team:
Customer Experience lives and breathes our mission of empowering our customers to feel amazing. We’ve been called fit gurus, shipping virtuosos, and even fashion therapists.. Customer Experience is truly the heart of our business and has a major impact on our continued success. You will be working on a great team with supportive team leaders.
About the Job:
Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness.
This part-time role currently offers approximately 20 hours/week. Our business is seasonal, so CX Agents are expected to flex up or decrease their weekly hours when the business requires it (typically between 15-29 hours/week).
All new hires MUST attend our 3 week virtual training, Monday-Friday 9am-6pm EST. You will go through orientation and a robust training period to prepare you for CX interactions. Upon completion of this period, you will be required to pass an assessment that will test knowledge gained during training.
We are currently hiring for the following shift times:
Monday-Friday: 9am – 1pm est
Monday-Friday: 1pm – 5pm est
Monday-Friday: 2pm – 6pm est
Monday-Friday: 4pm – 8pm est
Wednesday – Saturday: 9am – 2pm est
Saturday-Tuesday: 1pm-6pm est
Please note this is a remote role, however candidates must reside as permanent residents in one of the following states (international remote work is prohibited):
Massachusetts
Colorado
Washington
Oregon
Texas
Illinois
Arizona
Florida
Virginia
Tennessee
Kansas