At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
In the Customer Engagement Specialist role, you will have the opportunity to wow our customers since you will be responsible for providing world-class customer service and handling inbound support calls. You are the main touchpoint for the majority of our customers, and you have the ability to make them feel valued and appreciated. We want you to bring your personality and values to our customers and help them however they need! In the CES role, you will actively take stock of how our customers’ success is everyone’s success.
What you’ll do:
Act as a first point of contact for customer inquiries via telephone
Resolve technical and other support inquiries and assist in escalations
Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team
Provide feedback on defects and enhancements
Educate customers on product features as well as online help resources
Educate and coach customers on products and services to enhance their online marketing strategy
Drive customer engagement to help our customers be more successful
Who you are:
Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!
A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact
Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so
A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time
Attention to detail: Since we are in a virtual environment, you must demonstrate superior verbal and written communication skills, problem solving skills and flexibility
A Team Player: you coordinate with your team and manager(s) to help reach collective goals and directives, ensuring no fellow teammate is left behind
LI-Remote
Need to Know:
We are hiring Fully Remote, US based employees only for a January 17th Start Date
Training is 10am-6pm ET – Shifts available at this time fall within Monday-Saturday and within 8am-10pm ET
Compensation is dependent on experience/location with range starting at $16-$18/hr
Why You’ll Love Us:
We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family