At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills. You will receive 4 weeks of paid training, designed to maximize your potential from the start of your employment.
Pay: $20/hour plus lucrative incentive plan
Start Date:
Training: Monday – Friday for the 1st 4 weeks 8:00am -5:00pm CST
Schedule after training: Tue/Wed 12pm – 9pm; Thu-Sat 7am – 4pm CST or Mon-Wed 7am – 4pm; Thu/Fri 12pm – 9pm CST
As a Call Center Customer Service Collector, you are the first point of Contact for our customers.
Responsibilities include:
Interacting with a wide variety of customers, receiving inbound calls as well as using an outbound dialer system
Provide excellent customer service, critical thinking, and remaining solution-focused throughout customer interactions
Educating and arranging repayment schedules in order to meet department goals and deadlines
Performing collection activities in accordance with state and local collections laws to collect past due customer accounts
Why Should You Apply:
You’re passionate and want to make a difference in people’s lives
You like hands-on training to set you up for success
You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation
You love interacting with customers and building loyalty
You are seeking excellent training and development opportunities with higher earning potential and career advancement
You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan
What is it like to be a Call Center Customer Service Collector – https://www.youtube.com/embed/mDFks9QxNvA
Basic Qualifications
High school diploma or equivalent
Minimum one year of experience in collections and/or customer service activities
Preferred Skills/Experience:
Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information
Good verbal and written communication skills
Problem-solving/critical thinking skills
Familiarity with Microsoft Excel
Proven time-management skills
Experience in working with targets and deadlines
INDAM
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.