Lincoln Financial Group
The Role at a Glance
We are excited to bring on a Returned Mail Service Processor! Who will assist analyzing, researching, and making necessary updates to participant accounts to ensure Lincoln Financial Group has the most up to date address information on file.
Background Details
As the Returned Mail Service Processor you will review documents returned to Lincoln due to various reason. On a day-to day basis you will be expected to review various Lincoln administrative systems along with documentation provided ensure due diligence is completed to locate a positive address.
What you’ll be doing
- You will be reviewing various admin systems to determine if an new address can be located. You will need to be able to effectively navigate multiple systems at one time to research/ resolve requests.
- You will be focusing on Key Performance Indicators on a daily basis to ensure success for this role. These include but not limited to schedule adherence, desktop processing analytics and idle time.
- You will be working closely with your team to ensure all required work is being completed within required turnaround times, which could result in required overtime.
- You will be a champion for process improvement ideas that will enhance are current processes to increase efficiency along with making a positive impact on the customer experience.
What we’re looking for
Must-have experience (Required):
- 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s).
- 0-1+ Years of operations and/or process experience directly related to the responsibility of this position.
- Ability to work with others in a fast-paced, team environment.
- Strong interpersonal skills with a collaborative style.
- Excellent organizational and time management skills with the ability to prioritize workload and multitask while maintaining strict attention to detail.
- Ability to work successfully with external customers.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice-to have Experience (Preferred): (add or subtract bullet if you want or as needed)
- RPS Operations experience and/or knowledge of RPS Ops Administration processes and procedures.
- Ability to evaluate information and the implications of a course of action or solution.
- Solid relationship management skills with internal clients (e.g. management, peers and colleagues).
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
- A clearly defined career framework to help you successfully manage your career
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
- Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.
Lincoln will evaluate the following when setting the successful candidate’s wage rate:
- Prior work or industry experience.
- Education level to the extent education is relevant to the position.
- Unique skills