Change Healthcare
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Work Location: Fully Remote – U.S.
Position:
This role is responsible for facilitating Medicaid benefits for hospital customers. This is done by working with Federal and State agencies to provide all needed documentation to process the application in a timely manner.
Core Responsibilities:
- Monitors and fosters ongoing communications with government agencies regarding the status of claims.
- Documents and updates internal database based on all daily activity.
- Identifies and takes appropriate actions to complete and submit required financial, medical and personal information forms to support the client application process.
- Diligently follows-up with institutions/businesses resolving issues ultimately affecting application approval.
- Identifies appropriate escalation points and works with direct manager to resolve issues.
Requirements:
- Bilingual (Spanish) required
- High school diploma required. Associate degree, 4 year degree preferred
- Computer skills, including word processing, basic keyboard skills required
- Strong communication skills verbal and written
- Ability to work independently and follow tasks through to completion without direct supervision
Preferred Qualifications:
- Strong customer service skills
- Ability to establish strong agency relationships
Working Conditions/Physical Requirements:
- General office demands
Travel:
- None
Unique Benefits*:
- Flexible work environments
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Employee wellbeing programs and generous health plans
- Educational assistance programs
- US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
- Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies