General information
Country: United States Department: Customer Business Operations & Administration Date: Friday, October 28, 2022 Working time: Full-time Ref#: 20020731 Job Level: Individual Contributor Job Type: Experienced Job Field: Customer Business Operations & Administration Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

FITTLE (XFS) is looking to add two Leasing Customer Care & Support Associates to their growing team. This is a unique opportunity to be part of a thriving group of highly-skilled professionals raising the bar in financing solutions. Fittle provides financing for a range of offerings including IT Services, software, audio-visual and security hardware, 3D printing equipment, and other office equipment.

Summary:

Customer service and support agent, acting as a liaison, provide customers with product/services information, answer questions and resolve issues. Daily responsibility for customer-facing interactions via email and phone in a timely manner. Monitor and facilitate the customer service email inbox in a timely manner while maintaining the highest degree of professionalism.

Responsibilities include:
Monitor customer service email inbox and facilitate all questions and requests in a timely manner
Resolve internal customer service requests, account reconciliations and other maintenance as needed
Communicating and coordinating with internal Xerox staff in a clear and concise manner.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.

Skills and Requirements:
2+ years’ experience in customer support in the Office Technology industry or like field
Strong written communications skills and ability to effectively interpret customer requests
Ability to work independently, as well as part of a team
Time management and organizational skills
Ability to thrive in a fast-paced work environment
Strong work ethic and attention to detail
Knowledge of InfoLease preferred (not required)

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