Employer: Green Dot
JOB DESCRIPTION
You will have an opportunity to support all in-bound and out-bound physical customer correspondence documents in a timely fashion based on priority level to meet detailed business and regulatory SLA’s.
Responsibilities:
- In-bound processes consists of opening scanned mail and relocating the document to the appropriate internal processing folder for customer agents to work based on the unique document identifiers and the appropriate processes assigned to those items.
- Preparing out-bound mail is in its appropriate automated folder for scheduled processes as well as preparing and printing all non-automated to the appropriate printers for postage processing and shipment.
- May prepare special reports depicting mail volume by department, destination and courier classification. Identification of current process deficiencies that do not fit the created internal processes for mail automation, documentation and communication of document details as discovered.
Requirements:
- Minimum 2 years of related experience.
- Mail Room operations experience preferred.