Join a team that is dedicated to a big idea: Curing Data Loss
Organizations that lose their data go out of business. Every day, we are defeating ransomware attacks, protecting sensitive data, and keeping business operations humming even in the face of disaster. And while we’re at it, we’re helping our channel partners grow profitable businesses and employ ever more IT professionals.
Our Core Values:
Take it, Own it Take action and be accountable
Be Agile Prioritize, execute, evaluate, and iterate
Reject Mediocrity Don’t accept average results
Do the Right Thing Act with integrity
Team to Win Commit to collaborate
Summary
The role of the Provisioning Specialist and Customer Service team is to eagerly deliver access to Axcient Solutions, professional customer service and operational support to Axcient’s 3000+ partners. Delivering the best partner experience is the number one priority, our team is closely aligned with the Onboarding Training & Partner Success teams. Our role is an integral part in driving partner satisfaction, retention, and loyalty.
Key Responsibilities
Primary contact point of incoming inquiries from customers/internal staff.
Identify, assist, and provide resolution to basic operation problems, billing inquires, and general questions utilizing internal resources and tools in a timely and professional manner.
Maintain an overall excellent customer service survey rating with drive to improve overall customer experience.
Provide detailed billing analysis of data usage to Axcient partners and Internal Partner Success teams.
Assisting with Post order process and trial process provisioning of SaaS Services; ensuring Axcient solutions are provisioned accurately and within defined SLAs.
Organized ticket management
Answering inbound calls
Remain flexible and focused with evolving departmental responsibilities.
Work directly with distributors ensure delivery and a positive partnership experience
Who You Are
Self-starter and detailed oriented
Ability to produce high volume with little supervision
Ability to follow detailed procedures and grasp complex technical information
Experience having conversations to drive customer resolution
Ability to work cross-functionally and manage multiple tasks
Excellent verbal and written communication skills
Experience with Salesforce, Microsoft Office (primarily Excel, Outlook) is a plus
Bachelor’s Degree or 2+ years’ experience in a similar technical and/or customer service environment preferred
Comfortable in a remote (work from home) environment.
Details Location/Hours
Remote (work from home) position
Weekend availability
The estimated salary range for this position is from 38,000 to $42,000 annually. Actual compensation my vary and will be based on a candidate’s qualifications, skills, and competencies.
Benefits include:
Medical, Dental and Vision Insurance (with an option for Axcient to pay 100% of your coverage)
Life and Disability Insurance
Flexible Spending Account and Health Saving Account Options
401K
Flexible PTO
Flex Friday (Every other Friday off)
Flexible Work Location
Remote Work Option Available
Tuition Reimbursement
Company-Paid Online Learning
And more!