Location: Remote
Hours: Part-time, on-call, night shift
Pay: $25 per hour, min. 3 hours for on-call shifts; $22.29 training rate
Learn about local programs and resources and get involved in your community!
211 Connecting Point is looking for an on-call Consumer Service Representative to provide
information and assistance to callers between 8 p.m. – 7 a.m.
About 211 Connecting Point
211 is a resource and information hub that connects people with community programs and services
24 hours a day, seven days a week through a free, confidential phone service and searchable online
database.
Dialing 2-1-1 provides individuals and families in need a shortcut through what may be a bewildering
maze of health and human service agencies. By simply dialing 2-1-1, those in need of assistance are
referred–and sometimes directly connected to–appropriate agencies and community organizations.
About the Position
Our Consumer Service Representatives are experts and ambassadors, providing excellent customer
service to anyone who wants to connect. They are active listeners, who assist callers in finding the
resources to meet their needs, without making assumptions or passing judgment. They are
collaborators, who work closely with fellow staff members and community partners to provide the
best resources available. And they are valued staff members, who provide energy, ideas, and feedback
to help us make our services the best they can be.
211 is more than just a call center. We are a team of dedicated local people who want to improve our
community. We strive to provide accurate, up-to-date information about health and social services in
a friendly and approachable way, and we work closely with local organizations to get the word out
about their programs and services.
On-call After Hours CSRs are paid for a minimum of 3 hours once a call is received.
After-Hours Call Specialist
Applicants should have knowledge of community resources and experience using business software
(such as Microsoft Word and Outlook), databases, and web applications.
To Apply
Email your resume and cover letter to Lindsay Gilliam at [email protected].
Open until filled. Persons with disabilities encouraged to apply