Job Details
Description
Activations Representative
NAB
Our Activation Representatives are the first point of contact with new customers, providing them with step by step installation assistance for processing equipment and systems training. The goal for you is to get the customer to activate their account and start processing transactions.
You will be walking our customers through equipment functions, setup and training, technical troubleshooting, and providing support resources. We need you to be an energetic, solution solving individual with exceptional customer service skills. From contacting newly approved customers to verifying payment processing systems and functions are properly installed to scheduling follow up phone appointments – that’s you.
What you’ll do:
Scheduling phone appointments for merchant installation
Contact newly approved merchants and assists them with the Activation of their account
Verify payment processing system and key functions are properly installed and programmed to process first transaction
Troubleshoot technical issues as needed
Collaborate effectively across all departments and sales partners
Ability to utilize Microsoft Excel/Google Sheets for Inventory Creation
Other duties and special projects as assigned
What we need from you:
Strong attention to detail
Ability to communicate feedback, information, and directions both verbally and written
The ability to work at speed and with accuracy
Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment
Thorough understanding of processing hardware/software
Strong customer service skills
Flexibility in work schedule to accommodate business needs
Inspiring and positive attitude
Ability to function in high-pressure situations
Ability to efficiently and effectively multi-task
Excellent interpersonal skills
Technical aptitude ability
Must be self-motivated
Adapts to changes in the work environment