DESCRIPTION
Love Customers? We do too. We’re expanding our Call Center and on the search for customer fanatics. As a Customer Service Representative (CSR), you’ll field a high volume of calls, emails and social media inquiries, resolving customer issues and provide amazing service to all inbound calling customers.
WHAT YOU’LL DO
Monitor phone queue to ensure proper coverage is maintained at all times
Respond to emails, live chat and social media inquiries in a way that reflects our brand voice
Use product knowledge to suggest items to customers and properly inform them on product choice.
Provide feedback to management regarding current customer service processes and procedures; we’re always looking to get better!
Patience – you’ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
Maintain all quality, productivity, reliability and sales performance standards
Assist with overflow calls from other concepts when needed
WHAT YOU’LL NEED
At least 1 year of experience working in a customer service or call center environment
Top notch written and verbal communication skills
Solid computer skills (Word/Excel/Outlook); you’ll have to be internet savvy as well
We get a lot of email and social media inquiries, so you’ll have to type pretty fast
Access to High Speed Internet
A quiet secure home work space and the ability to be available to accept customer contacts
Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons
Bilingual (Spanish) is a PLUS!
Must be located outside of California