Description
Insomnia Cookies nationally recognized, rapidly growing, late-night retail baking company, is seeking personable, outgoing, guest-centric Customer Service Specialists to support our loyal Insomniacs on the consumer journey! This position is based remote and would not require any cold calling.
Desired scheduling availability:
Mon-Wed – 2pm to 12am
Thurs – Sat – 12pm to 1am
Sunday – 10am to 11pm
POSITION PERKS:
Competitive hourly wages
Ability to work from the comfort of your home
Flexible part-time & full-time work schedules
Excellent training & mentorship
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
Awesome discount on cookies and so much more!
JOB DUTIES:
Assist in placing orders and communicating order status.
Consistently provide genuine, friendly, personable, and professional service.
Handle multiple responsibilities and have a customer focused mind set.
Partner with area bakeries to provide updates/resolutions and feedback.
Proactively resolve escalated customer issues.
Go above and beyond advocating for every customer concern and request.
Demonstrate excellent listening skills and the ability to work independently and with a team.
Share innovative ideas to improve the overall guest and employee experience.
Perform additional functions that may be assigned at the discretion of management.
WHAT WE SEEK:
Previous customer service/call center experience in a retail setting – highly preferred.
Must be available to work a flexible schedule including weekends and evenings.
Proficient computer skills and able to learn proprietary software.
Effective communication, interpersonal and organizational skills in person and on the phone.
Must be 18 years of age or older
Must have legal authorization to work in the United States
MINIMUM REMOTE TECHNOLOGY REQUIREMENTS INCLUDE:
Must own a laptop/desktop with at minimum an i3 (dual core) processor.
A minimum of 25 Mbps download and 5Mbps upload internet speed.
Ability to install Google Chrome web browser on your laptop/desktop.