Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development program, and wellness benefits to fuel your success.
Join us to create your Experience of a Lifetime!
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Seasonal Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Specifications:
Starting Wage: $20.75 / hour
Effective October 2022 minimum wage will be increased to $20 per hour.
Shift & Schedule Availability: Full Time, Year Round
Other Specifics: Remote
Summary of Job:
The Reservations Lead Agent assists in the daily supervision and operations of the Reservations call center. Facilitates the successful operation of the department’s functions by managing call volume, providing agent assistance, handling guest issues, and working with both internal and external departments to provide an Experience of a Lifetime to our guests.
This is a great position for someone interested in moving into a leadership role and growing with our company.
This position will support the Eagle County Reservations team servicing guests in Vail and Beaver Creek.
Essential Job Responsibilities:
Supervise and support a team of remote call center reservations agents through coaching and training to increase knowledge and performance.
Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
Manage call volume to achieve departmental goals including assisting agents, communicating with backup resources, and taking backup calls while following an established sales process to convert bookings.
Communicate with guests, employees, and other departments in a positive, productive and efficient manner while delivering excellent and personalized customer service.
Provide feedback to management regarding both positive and negative issues impacting department performance.
Inspire trust and build strong relationships across business units such as Front Desks, Guest Services, Mountain Operations (Ski School, VRR, Ticket Office), Call Centers (GSD, CSS, SalesOps), Reservations Fulfillment Services, the Training Department, and Third Party Suppliers.
Assist with updates and maintenance of Confluence knowledge base to keep our team up to date and proficient with our products, services and policies.
Job Requirements:
College degree preferred
Call center, hospitality or sales experience required.
Previous supervisory experience preferred
Data entry
MS Office Suite
Property management software experience preferred—Inntopia, Guest Connect
Excellent command of the English language, both written and spoken
Must live within 3 hours driving distance from one of Vail Resort’s U.S. resorts & within a state Vail Resorts’ operates.
CA, CO, IN, MI, MN, MO, NV, NH, NY, OH, PA, UT, VT, WA, WI
Strong computer skills. Must be able to work on the phone and computer for long periods of time.
Must be able to work a flexible schedule, including evenings, weekends and holidays.
Exceptional time management with the ability to work under pressure and maintain a high level of accuracy and attention to detail.
High level of interpersonal communication and a focus on customer service skills.
Ability to multi-task.
Prior experience working and/or learning in a remote environment (from-home) preferred.
Familiarity with any or all of Vail Resorts preferred.
Technical Job Requirements:
Vail Resorts provides specific equipment required to perform this role; including virtual desktop terminal, keyboard and mouse, second monitor, telephone and headset, webcam, and Ethernet cable.
Final Candidates are required to provide the following services prior to start date:
Dedicated landline phone (cellular phones, or VoIP phones are not permitted)
High-speed wired internet connection (wireless & satellite internet are not compatible)
The budgeted range starts at $20.75 – $21.59. Actual pay will be adjusted based on experience.