Employer: Transcom
We’re looking for outstanding Guest Services Representatives / Cast Members to engage guests through entertaining and magical interactions all from the comfort of your own home!
What’s In It For You?
- Seasonal, temp-to-hire position through – January 2023
- Full-time permanent positions offered, based on performance and business needs
- Competitive wages at $14.50 per hour plus performance bonus incentive
- Windows-based computer equipment provided
- 100% REMOTE – Work-at-Home
- Great work/life balance
Role Responsibilities
- Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
- Effortlessly engage with guests, actively listen, and provide impeccable guest service
- Contact guests via outbound phone calls, as needed
- Identify and resolve issues that impact guests’ experiences
- Channel escalated issues to appropriate supervisory staff
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing updates or instructions to guests
- Work independently with discipline and motivation to succeed in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
- Work at a desk, wearing a wired headset, while talking to guests in a high-volume, fast-paced environment
Requirements
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Availability to work through the entire seasonal contract
- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts, including: evenings, weekends, and holidays
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 30 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask applications while talking to guests on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to guest needs and demonstrate empathy
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
- Experience troubleshooting basic online retail store process preferred
- Previous call center and/or work from home experience preferred
Location Requirements
Must live and work in one of the following states:
- AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, MT, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings. Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
- You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member.)
- Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
- Your hardwired internet connection must meet the minimum speed requirements:
- Ping – 100 ms or less
- Download speed – 20 Mbps
- Upload speed – 3 Mbps