Employer: Change Healthcare
Overview of Position
Post Payment Support is a multi-incumbent role where each position with this job title will primarily focus on outbound provider call, inbound triage of calls and post-payment audit processing.
What will be my duties and responsibilities in this job?
- Assignment of outbound calls (60 per day average) for provider reporting based on monthly mailings and incoming provider inquiries.
- Participation as a Team on daily inbound and outbound call management, scheduling, and escalation.
- Document call communication, update provider address or contact information while maintaining expected level of accuracy.
- Responsible for the coordination of the provider medical record request process when applicable to ensure that all requests are being generated and processed in a timely manner.
- Follow up and obtain outstanding medical records from providers
- Perform other tasks and duties as necessary to assist Team goals
- Demonstrate behaviors, actions, and attitude that reflect Change Healthcare’s Vision.
What are the requirements needed for this position?
- High School Diploma or GED
- 2 years of outbound call center customer service experience
- Strong Microsoft Office skills including outlook, word, excel, and access.
- Ability to use software, hardware and peripherals related to job responsibilities
- Excellent written and verbal communication
- Multi- task in a production driven environment
- Experience working with Confidential information
What other skills/experience would be helpful to have?
- Healthcare knowledge a plus
- Familiarity with CPT codes
- Strong self-management skills, with strong work ethic.
What are the working conditions and physical requirements of this job?
General office demands
How much should I expect to travel?
N/A