Job Overview
As the Member Engagement Specialist, you will focus on conducting proactive outreach to patients to coordinate office visits and assist prospective patients with joining Everside Health. In this role, you will work in a fast-paced environment, collaborating with Care Teams, Account Managers, Regional Operations and the Member Experience team on shared initiatives and goals. You will be joining an innovative team that is passionate about delivering “best in class” service with an emphasis on improving the patient’s experience.
This position requires professional etiquette, time management skills, excellent communication skills, attention to detail and the ability to work well as part of a fast-paced team. To be successful in this role, you will need to be a communications expert and results-oriented team-player.
Company Overview
Everside Health is a national on-site, near-site and virtual primary care provider on a mission to fix America’s broken healthcare delivery model. We are technology-driven and care-obsessed. With our expanding reach, scale, and expertise, we truly make an impact on a national level by serving more clients and improving the health of more people, all while achieving the goal of reducing the total cost of healthcare for employers and organizations. That’s why we exist – and our relentless focus through care delivery access, technology, transparency, and relationships drives us every day.
As the Member Engagement Specialist you will enjoy
$18 – $24 / hour
Bonuses based on performance
Remote Opportunity with office space available if in-office is preferred (Denver, CO or Charlotte, NC)
Company provided ECO pass if commuting to Denver, CO office
Excellent benefits including medical, dental, vision and 401k savings plan
Company paid holidays
Company provided PTO
Company provided equipment
Essential Duties & Responsibilities
Communicate with internal and external customers to coordinate outreach efforts
Conduct proactive outreach to patients to coordinate clinic visits and preventive care
Assist enrolled patients in scheduling appointments for office visits and documenting all activity within appropriate system(s)
Assist clients with eligibility and/or enrollment related issues to ensure streamlined enrollment processes for patients
Track and report relevant data regarding enrollments and engagement attained through outreach activities
Gather data to identify trends and opportunities and make recommendations to increase conversion rates
Monitor and recommend improvements to automate processes, increase efficiencies and improve customer satisfaction
Demonstrate the ability to explain Everside Health’s model, sell the benefits and address any concerns and feedback
Address internal customer concerns with “best in class” service and an emphasis on accuracy and efficiency.
Perform other duties as assigned/necessary.
Minimum Qualifications
2+ years customer service experience.
Experience with Salesforce or similar CRM, preferred.
Ability to effectively prioritize and execute tasks on time in a fast-changing environment, comfort with, and prior exposure to, ambiguity in a business environment.
Solid interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and to foster a positive work environment.
Demonstrated time management skills and ability to handle multiple priorities and meet deadlines.
Solid problem-solving skills with the ability to work and think outside-the-box.
Demonstrated proactive behavior and a “can do” attitude; highly motivated, goal-oriented self-starter.
Strong communications skills including ability to listen effectively to customers to gain understanding of client/patient needs and ability to communicate information clearly and effectively.
High School Diploma or equivalent