Employer: Planet Professional
Must Haves:
Associates degree or equivalent experience
1-3 years’ experience within the health care industry (knowledge of medical terminology)
Proficient in Microsoft office
Preferred:
Customer service / call center experience
Understanding of medication usage
Bilingual in Spanish (strong preference)
Responsibilities
Conduct phone interviews, provide excellent customer service by telephone
Understand annuity and insurance products, procedures and system capabilities
Verify personal information
Administer telephonic cognitive screening tests
Complete initial inquiry phone call for long-term care benefits
Respond to questions regarding long-term care claims benefits
Accurate data entry and record keeping
Question clients regarding medication usage and record responses
Determine when cases need to be referred to underwriting
Communicate underwriting decisions to the field
Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information
Other duties as assigned by management
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.