Employer: CVS Health
- Customer Service Representative is the face of Aetna and impacts members’ service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled.
- Customer inquiries are of basic and at times complex nature.
- Engages, consults and educates members based upon the member s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.
Required Qualifications
- 3-6 Months Customer Service in medical field
- Ability to multi-task to accomplish workload efficiently
- Analytical skills
- Ability to maintain accuracy and production standards
- Technical skills
- Oral and written communication skills
- Problem solving skills
- Attention to detail and accuracy
- Negotiation skills
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Experience in a production environment
- Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
Education
- High School or GED equivalent