Job Type
Part-time
Description
The working scheduled for this position will be as followed. Tuesday, Wednesday, Saturday and Sunday and the next week will be Tuesday and Wednesday from 8:00am to 5:00pm
Summary – A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers or behalf of their company. Their duties include answering phone calls, or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best help customers
Responsibilities –
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchase
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with product or service
- Working with a team of CSR’s and other departments to find appropriate solutions
Requirements
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Abillty to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
- Ability to find a positive in any situation
Physical and Company Demands –
- Must have reliable high-speed internet
- A wired/ethernet connection is required to support our Five9 Software